ASK Firwin

We are pleased to share our experiences with you in the following FAQ’s, and we invite you to submit questions to Firwin’s President Paul Herman by e-mailing firwin@firwin.com.

Here are a few recent queries:

What information is required to get a Firwin quote?

We like to talk closely with our clients to ensure everyone is working towards a common solution. Such things as dimensions and quantity are essential, of course, but we drill down and talk more about how the products will be used in the field, what environmental factors may impacts the product design, etc. Bottom line: the more we know, the more we can provide you with an estimate that truly reflects your needs.

Follow up question: how quickly can I get a Firwin quote?

Once we have drilled down and have all the information, our corporate commitment is to send out quotes within 24 hrs. Most basic quotes are provided the same day. If a quote is required urgently, just let us know so we can accommodate your request.

How long should I allow to receive an order?

Naturally, it varies depending on the complexity and size of the project. In most cases, we work to the following schedule:

• Small quantities: standard delivery is no later than 2 to 3 weeks; on request, we can usually meet even the most urgent next day shipping requirements (a rush surcharge may apply).
• Larger quantities, original equipment manufacturer items: shipping is scheduled with releases to meet specific customer requirements.

Does Firwin charge extra for cross-border orders?

Canada and the United States have a Free Trade Agreement that covers Firwin’s products. No duty is required.

How do we pay for Firwin products?

It’s our job to be as flexible as our clients need us to be, so the answer is: which ever way suits you best: cash, credit card or account. When you do open an account with us, the usual credit application forms will be sent to you.

What fastening systems are available with your insulation blankets ?

Firwin removable insulation blankets are typically fastened via stainless steel lacing wire wrapped around stainless steel capstan rivets. While this works best for most applications, we do offer alternative fastening systems. More ...

How hot does the outer surface of your insulation blankets get, and are they "touch safe"?

To properly answer this question, it is important to remember that metals conduct heat; fabrics do not. This means that a fabric surface can be "hotter", temperature-wise, than a metal surface, and still be touch-safe. More ...

Is there any asbestos or harmful material in Firwin products?

We are worried about environmental issues. Firwin products contain no asbestos. Our policy is to use products that are as safe as possible for your applications. For most of our materials, the only effect you may experience is some minor skin irritation (much like that which occurs when handling regular home insulation).

I invite you to call us at Firwin (416-745-9389) if you have any safety concerns. Material Safety Data Sheets (MSDS) are available upon request for all the materials we use.

I looked on your website but could not find the specific insulation blanket requirement I need. Does that mean you cannot help me?

Rarely do we find a situation where we are unable to help. The Firwin team has always prided itself in our ability to find customized insulation solutions. I suggest you contact us to discuss your specific application and we’ll be pleased to provide advice. Simply e-mail Firwin’s President Paul Herman at firwin@firwin.com.

Does Firwin have a website privacy policy?

Yes we do. Please click on the following link for more information on our website privacy practices: Privacy Policy.